Why Companies Keep Coming Back to a Human Voice for eLearning I recorded an eLearning module today on health insurance. Not the most obviously exciting topic to voice — benefits, coverage details, plan options. But the client’s brief was specific: conversational, expressive, and caring. They told me why. They’d tried an AI voice for it […]
Most people don’t think twice about the voice on the other end of a phone system. Press 1 for sales, press 2 for support. That’s kind of the point — a good IVR voice shouldn’t draw attention to itself. It should just work. But “just work” is deceptively hard to pull off. IVR and telephony […]
If you’ve ever worked with a political ad agency or a campaign, you already know: nothing moves on a normal schedule. A script can change three times in one afternoon. A spot that was “final” at 2pm needs a new line by 4 because of something that happened at a debate, a press conference, or […]
The holiday season is a great time to show your clients that you value the relationships you’ve built throughout the year. Thoughtful gifts can leave a lasting impression and remind clients that you appreciate their support and trust. A couple of years ago, I sent a small, carefully chosen gift to an agent I had […]
Sometime in March, I decided that I had had enough of social media. I was talking to my friend Angie and she mentioned how the various websites had become “another job” to her. I realized I felt the same way. What would be the harm in deleting the apps from my phone? So, Facebook, Twitter […]